Return policy
Return Policy
Cancellations
Order cancellations are accepted prior to product shipment or production. Where an order is cancelled, a full refund will be issued. Cancellations cannot be processed once the product has been dispatched.
Returns (Where Applicable)
We accept product returns. Customers may submit a return request within 14 calendar days following product delivery. To qualify for a return, items must be unused and in the identical condition as upon receipt, together with all original packaging. A receipt or proof of purchase is required to finalise your return. Please contact our customer‑service team to obtain the correct return shipping address prior to sending your parcel.
Important Notes
- Custom‑made or personalised goods are excluded from the 14‑day return‑refund entitlement.
- Where a return is initiated at the customer’s discretion, the customer shall bear all associated shipping costs, determined by the courier service selected.
- Should goods arrive damaged or incorrect due to our error, return‑shipping charges will be covered by our business; no costs will be passed to the customer.
- No restocking fees will be applied for eligible product returns.
Refunds (Where Applicable)
Once your returned item has been received and inspected, you will receive an email confirmation of receipt. You will be further notified whether your refund application has been approved or declined. Upon approval, your refund will be processed, and funds will be credited back to your original payment method within standard processing timelines.
Late or Missing Refunds (Where Applicable)
If you have not yet received your refund, please first check your bank account. Next, contact your credit‑card provider, as refunds may require additional time to post. Following this, check with your banking institution, given internal processing delays are common. If you have completed the above steps and still have not received your refund, reach out to us via auvapezone@gmail.com.
For the return address, please get in touch with our Customer Service team at auvapezone@gmail.com.
Return Policy
Cancellations
Order cancellations are accepted prior to product shipment or production. Where an order is cancelled, a full refund will be issued. Cancellations cannot be processed once the product has been dispatched.
Returns (Where Applicable)
We accept product returns. Customers may submit a return request within 14 calendar days following product delivery. To qualify for a return, items must be unused and in the identical condition as upon receipt, together with all original packaging. A receipt or proof of purchase is required to finalise your return. Please contact our customer‑service team to obtain the correct return shipping address prior to sending your parcel.
Important Notes
- Custom‑made or personalised goods are excluded from the 14‑day return‑refund entitlement.
- Where a return is initiated at the customer’s discretion, the customer shall bear all associated shipping costs, determined by the courier service selected.
- Should goods arrive damaged or incorrect due to our error, return‑shipping charges will be covered by our business; no costs will be passed to the customer.
- No restocking fees will be applied for eligible product returns.
Refunds (Where Applicable)
Once your returned item has been received and inspected, you will receive an email confirmation of receipt. You will be further notified whether your refund application has been approved or declined. Upon approval, your refund will be processed, and funds will be credited back to your original payment method within standard processing timelines.
Late or Missing Refunds (Where Applicable)
If you have not yet received your refund, please first check your bank account. Next, contact your credit‑card provider, as refunds may require additional time to post. Following this, check with your banking institution, given internal processing delays are common. If you have completed the above steps and still have not received your refund, reach out to us via auvapezone@gmail.com.
For the return address, please get in touch with our Customer Service team at auvapezone@gmail.com.